We ask that your prescription refill be requested 3 days in advance with one of our medical staff. This ensures your pharmacy plenty of time to double check your medication for accuracy and safety. Please be advised that you may be required to see your physician before refilling your prescription. For your convenience, requests may also be done through the patient portal with your login. Please ask one of our front desk receptionists for details on how to register and access the patient portal.


To ensure accurate claim submissions, before your appointment, confirm with your insurance carrier for requirements on referrals and that we are in your network. Our physicians at El Paso Pulmonary Association are network providers for most major insurance carriers. 

Cancellation policy

We understand that life is busy at El Paso Pulmonary Association. Should something come up that conflicts with your appointment, we request that you please call to cancel within 24 hours of your appointment to avoid a possible $25 cancellation fee. If you have any questions about our cancellation policy or any other policy, please let one of our administration staff know.

Thank you for your compliance and for choosing El Paso Pulmonary Association